Emergency Phone: + 383 (0) 44 986 677 | shpend.lutfiu@kos-cert.org

Technical Support: operations@kosix.net    |    Billing / Finances: fatmir.gervalla@arkep-rks.org    |    Sales / Marketing: info@arkep-rks.org

Regular technical support at KOSIX is provided on an office hours basis from 08:00 to 16:00 CET, Monday through Friday. The normal communications channel in the regards of technical support is to operations@kosix.net. KOSIX aims 4 hour turnaround on all email support requests. KOSIX operations staff are also available by telephone on +383 (0) 38 200 28 563

Emergency 24x7x365 Support

An 24-hour support direct numer is available on +383 (0) 44 986 677 for emergency calls which fall outside normal office hours. This support facility is intended for emergencies only such as KOSIX critical system failures causing loss of service to members. If there is no immediate answer from this phone, please leave a message and it will be attended to immediately.



Technical Support Summary

Email: operations@kosix.net
Phone: +383 (0) 38 200 28 563
Hours: 09:00 to 16:00 CET, Monday to Friday
24h Emergency: +383 (0) 44 986 677